Customer perception of retail formats

From throughthe three top-performing convenience-store brands not only captured the greatest share of wallet in the format but also saw their combined share grow at a faster rate than that of all the other convenience-store brands we considered. Indeed, our survey indicates that the industry dynamic is shifting: To understand their priorities and to identify factors that distinguish convenience store leaders over time, BCG periodically conducts a survey of representative consumers across the U. The survey—which was preceded by surveys asking the same questions in and —had 2, respondents.

Customer perception of retail formats

The retail concept is emerging drastically with new formats like general stores, supermarkets, malls, hyper markets and specialty stores.

Customer perception of retail formats

The industry is at inflexion point, where the growth of organized retailing and rise in consumption levels by the Indian population is turning towards a higher growth trajectory. Now the Indian consumer is enjoying world class shopping experience. Shopping in India has witnessed a revolution with the change in the consumer buying behavior and the whole format of shopping also altering.

The consumer needs differ widely across the country.

Customer perception of retail formats

Distinct strategies should be adopted for different regions and different products. There is a need to analyze the perceptions of the shoppers towards the organized retail stores for making better strategic decisions.

Hence, the study is undertaken with the main objective of analyzing the perception of the shoppers towards the organized retail stores.

Consumer’s Perception of Retail Formats: Case of Poland

The essence of the study revolves around the organization variables that have an influence on the minds of consumers, and how they feel about the organized retail activities that are taking place. For this purpose, shoppers have been selected from Hyderabad city and administered questionnaires.

In addition to this, as many as informal discussions have also been held with the executives of the retail general stores. The secondary data and information have been collected from various research papers published in several magazines, journals and data made available to the public by general store operators through their websites.Request PDF on ResearchGate | Consumer perceptions of grocery store formats and brands | Grocery retailers are operating in a slow-growth market.

The pursuit of market share is one of the main concerns for retail managers. The retail structure is becoming increasingly standardized and homogenous because of concentration of the ownership of stores. The four benefits of multi-channel retailing. March 7, Improved customer perception Why delivery is playing a starring role in the retail customer experience.

New store formats to reflect the connected world

Ulta Beauty tackles retail change by embracing change. Amazon Go disrupts, re-invents, elevates the customer experience. Originality/value: Paper presents wide range of comparisons – up to 15 retail formats compared over two time periods. Authors are establishing method for further studies.

Purpose: Purpose of this paper is to compare perceived characteristics of different physical and virtual retail formats by consumers in Poland. Pantaloon Retail was awarded the International Retailer of the Year - , by the US-based National Retail Federation, the largest retail trade association and the Emerging Market Retailer of the Year at the World Retail Congress in Barcelona.

Search form

perceive grocery retail formats and brands in Finland. Data from personal interviews were used in highlighting the consumer perspective. Consumers perceive meaningful differences in various store formats, meanwhile store brands are seen as quite similar.

Consumers rely on functional attributes of stores when discussing grocery stores. Customer Perception is the selection, organisation and interpretation of marketing and environmental stimuli into a coherent picture (Henry Assael, ).

The customer’s perception regarding stores affects their emotional states and thus, influences the buying behaviour this is true in every retail format.

Identifying Retail Design Trends with New Store Formats | Quinine Design